Privacy Notice

SmileSave is a trading name of DHU Consulting Services Limited (registered company number 08279394). DHU Consulting Services Limited is an introducer appointed representative of Quint Group Limited (Quint), and is registered on the Financial Services Register under reference number: 669450.
Contact Details:
Registered Office: 4 Lonsdale Road, London, NW6 6RD, UK
Phone: 0330 818 6289
Email: hello@smilesave.co.uk
Website: smilesave.co.uk

Privacy Notice

SmileSave (referred to as "SmileSave," "we," or "us") is committed to protecting and respecting your privacy. This privacy notice explains how we collect and process personal information that you provide to us through our website and other channels. Please read this notice carefully. We may update this notice from time to time, and any changes will be posted on our website, so please check back frequently.

Data Controller:

For the purposes of data protection law, DHU Consulting Services Limited, located at 4 Lonsdale Road, London, NW6 6RD, UK, is the data controller.

Appointed Representative:

SmileSave is an introducer appointed representative of Quint Group Limited (Quint), and is registered under reference number: 669450 on the Financial Services Register.

Contacting Us:

If you have any questions or concerns regarding this privacy notice or the processing of your personal information, please contact us using the following details:
Email: hello@smilesave.co.uk
Phone: 0330 818 6289

Definition of Personal Information:

In this privacy notice, the term "personal information" refers to any information that can identify you as an individual.

Information We Collect from You

At SmileSave, we may collect and process the following information about you:

Information You Provide to Us:

We collect information you provide to us directly through various means, such as when you fill in forms on our website or communicate with us through phone or email. This includes information provided during registration, when signing up for newsletters, conducting product searches, entering competitions or surveys, or providing feedback on our services. The personal information you provide may include your name, address, email address, phone number, financial information, and other details necessary to provide you with our services.

Information We Collect About You:

When you use our website, we automatically collect certain information about your device, browsing actions, and patterns. This information is collected through cookies and similar technologies. It may include your IP address, details of your visit (including how you accessed our website), and your interactions with our services. We may also combine this information with other information you have provided to us or that we have received from other sources.

Information We Receive from Other Sources:

We may receive information about you or your device from other sources. This includes information obtained through your use of other websites or services provided by SmileSave or its affiliates. We may also work closely with third parties, such as business partners, advertising networks, analytics providers, and search information providers, who may provide us with information about you. This information may include socio-demographic information, browsing history, and interests based on your previous web browsing and purchases. We may combine this information with the information you have provided to us or that we have collected about you.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Providing Services and Fulfilling Requests:

We use your personal information to provide you with the information, products, and services you request from us. This includes offering product search and advice services, administering promotions or competitions you participate in, and enabling your participation in interactive features when you choose to do so.

Marketing and Advertising:

We may use your personal information to provide you and others with information about goods and services that we or other affiliated companies offer, which we believe may be of interest to you or them. This may involve providing personalised recommendations based on your interests and activities on websites operated by SmileSave or third parties. We may deliver relevant advertising to you on our websites, on websites operated by other affiliated companies, or through direct communications. Additionally, we measure and understand the effectiveness of the advertising we serve to you and others.

Service Improvement and Account Management:

We use your personal information to ensure that our content is presented in the most effective manner for you and your device. This includes administering our website, troubleshooting issues, conducting data analysis, performing testing and research, and carrying out statistical and survey purposes. Your personal information is also used for internal business administration, protecting our interests and those of third parties, and keeping our services safe and secure. We manage your preferences and account settings, such as your newsletter subscription, to provide you with a customised experience.

Legal Basis for Processing

Our legal basis for processing your personal information for the purposes described in the previous parts will typically fall under one or more of the following categories:

Contract:

Processing your personal information may be necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract. This applies when we provide you with the requested information, products, or services.

Consent:

We may process your personal information based on your consent. For example, when you create an account with us, agree to receive marketing emails, or create an alert. You have the right to withdraw your consent at any time by updating your preferences or contacting us.

Legitimate Interests:

We may process your personal information based on our legitimate interests or those of another affiliated company, such as improving and promoting our services, customising your experience, and using your information for analytics purposes. When processing personal information under legitimate interests, we consider and balance any potential impact on your privacy rights.

Legal Obligations:

We may process your personal information when it is necessary to comply with a legal obligation, such as responding to legal requests or obligations arising from applicable laws and regulations.

Sharing Your Personal Information

We may share your personal information with third parties in the following circumstances:

Affiliated Companies:

As part of the DHU Consulting Services Limited group, we may share IT infrastructure with other affiliated companies. This allows us to efficiently and securely store your data. Other affiliated companies may access your personal information to provide you with services you request from them and to offer relevant recommendations of other services and products within the group.

Monevo Limited

SmileSave introduces to Monevo Limited who is an Appointed Representative of Quint Group Limited and is entered onto the financial services register under reference number 723672. A link to Monevo’s privacy policy can be found here: https://www.monevo.co.uk/privacy-policy.

Product Suppliers and Brokers:

To help you find and purchase products and services offered by our partners, we may provide your personal information to the brokers and suppliers listed on our website. When you engage with these suppliers, their own privacy policies will apply to the use of your personal information. We encourage you to review their privacy policies before completing any transactions.

Service Providers:

We may provide your personal information to our business partners, suppliers, and subcontractors who perform services on our behalf or as necessary to fulfil the services you have requested.

Advertisers and Advertising Networks:

We may share your personal information with our partner advertisers and advertising networks. This enables them to select and serve relevant advertisements to you and others based on your interests and preferences.

Analytics and Search Engine Providers:

To improve our services, we may share information about your visit with analytics and search engine providers. This information helps us optimise our services and generally does not directly identify you.

Business Transfers:

In the event that SmileSave or DHU Consulting Services Limited (or a substantial part of its assets) is acquired, your personal information may be transferred as part of the business transaction. In such cases, your personal information will continue to be protected in accordance with this privacy notice.

Professional Advice:

We may disclose your personal information to obtain professional advice from lawyers, financial advisors, or other relevant professionals.

Legal Obligations and Safety:

We may disclose your personal information if required by law, regulation, or in response to a request from law enforcement or regulatory authorities. We may also disclose your personal information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others. This includes sharing personal information with organisations for fraud prevention purposes.
Please note that when we share your personal information with third parties, we take steps to ensure that they handle your information securely and in compliance with applicable data protection laws.

Storing Your Personal Information

We store and process your personal information in accordance with applicable data protection laws. Here are some key aspects of our data storage practices:

Data Transfer and Storage:

Your personal information may be transferred, stored, or processed outside the European Economic Area (EEA). The laws in these countries may not provide the same level of legal protection for your personal information as within the EEA. By submitting your personal information to us, you agree to this transfer, storage, or processing. We take measures to ensure that your personal information is adequately protected in accordance with applicable data protection laws. These measures may include using approved data transfer mechanisms, such as the EU Standard Contractual Clauses.

Security Measures:

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention:

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and in compliance with legal obligations. The retention periods may vary depending on the nature of the information and your interactions with us. If you would like us to delete your personal information, please contact us using the details provided in this privacy notice.

Cookies and Similar Technologies

We use cookies and similar technologies on our website to enhance your browsing experience and provide personalised services. Here are some important details regarding our use of cookies:

Cookie Usage:

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and gather information about your interactions with our website. This helps us improve our services, remember your preferences, and provide targeted advertising.

Cookie Types:

We use both session cookies (which are temporary and expire when you close your browser) and persistent cookies (which remain on your device for a specified period or until you delete them). We also use first-party cookies (set by us) and third-party cookies (set by our trusted partners).

Cookie Purposes:

We use cookies for various purposes, including:

  • Essential cookies: These cookies are necessary for the functioning of our website and enable you to navigate and use its features.
  • Analytical cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This helps us improve the performance and usability of our website.
  • Functional cookies: These cookies allow our website to remember choices you make and provide enhanced functionality.
  • Advertising cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behaviour. They may also help measure the effectiveness of our advertising campaigns.

Cookie Management:

You can manage your cookie preferences and settings through your web browser. Most browsers allow you to block or limit the use of cookies. However, please note that blocking or deleting cookies may impact the functionality of our website and your user experience.
For more detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

Opting Out and Your Rights

Marketing Preferences:

You have the right to opt out of receiving marketing communications from us at any time. You can update your email preferences by clicking on the "unsubscribe" link in any marketing email we send you. Alternatively, you can contact us using the details provided in this privacy notice to request to be removed from our marketing list.

Data Subject Rights:

Under applicable data protection laws, you have certain rights regarding your personal information. These rights include the right to access, rectify, erase, restrict processing, object to processing, and the right to data portability. You also have the right to lodge a complaint with the relevant supervisory authority if you believe your rights have been violated.

Exercising Your Rights:

To exercise your rights or make any requests regarding your personal information, please contact us using the details provided in this privacy notice. We will handle your requests in accordance with applicable data protection laws.

Links to Third-Party Websites

Our website may contain links to other websites operated by third parties. This privacy notice applies only to our website, and we are not responsible for the privacy practices of those third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy notice or the way in which SmileSave processes your personal information, please contact us using the following details:

  • Email: hello@smilesave.co.uk
  • Phone: 0330 818 6289

We aim to address any inquiries or concerns you may have regarding your personal information. However, if you believe that we have not adequately resolved your concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Thank you for taking the time to read our privacy notice.

Last updated:15 May 2023